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Client confidentiality, a barrier or a necessity? - Member Offerings & Events

Member Offerings & Events > Latest Blogs

2014-05-02 14:08:33
Client confidentiality, a barrier or a necessity?

We are employed by several household name firms to provide coaching to their senior managers and Directors. 

Last week, we signed up a new client.  In passing, the Director responsible for the senior manager we will be training asked me if I would be reporting to him the conversations I’d be having with his manager.


I was shocked.


As a professional coach, I take client confidentiality extremely seriously.


The coach, the coachee and the client


But it made me think about the fact that client confidentiality could be seen to be a barrier between me forming a workable relationship with my paying corporate clients.


Business coaching is an unusual model in this sense.  It’s important that I maintain a strong and evolving relationship with my paying clients.  But while we are in session, the managers and Directors I train are my most important focus and I would never break our confidentiality agreement under any circumstance.


I think in this case, the Director was simply unaware of the confidentiality issues implicit in such relationships.  I made it clear that I would not be passing any information from our sessions. In our discussion, he asked me to provide some information about how he could improve communication within his team; to help his team know that he was there for them, and open to hearing issues.


If you’d like to know what I said to him, please book a free 30 minute consultation by tweeting me on @pitchperfectclub.


Two crucial ingredients for success


For me, this exemplifies how important trust is to coaching.  My paying clients must trust me to guide, coach and help their employee.  My end-user clients must know that I am going to maintain confidentiality at all times. 


Above all, I must know that I am living by my personal values: listening, learning and guiding within the boundaries of a client/coach relationship, while being open to helping paying clients strengthen their teams.


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Posted by Deon Newbronner at 14:08:33, 02 May 14
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